Refund policy

Thank you for shopping at Qayemhome. We take pride in creating beautiful, 
high-quality tableware, and want you to love every piece you receive. If 
something isn’t right, we’re here to help. 
At Qayem, every piece is handmade with care and carefully packaged to reach 
you in perfect condition. Because our products are delicate and often 
one-of-a-kind, we follow a special policy to ensure fairness for both our 
customers and our artisans. 

Returns & Exchanges 

Return Policy

We accept returns on the same day of delivery. Please inspect your order 
carefully upon receiving it and contact us immediately if you notice any issues. 
Once we receive and inspect your return, we will notify you of its approval status. 
If approved, a refund will be issued to your original payment method within 5–10 
business days. 

Exchange Policy  
We accept exchanges within 3 days of delivery. This applies only on items that 
are 

● Unused and in original, sellable condition 
● In original packaging 
● Returned with proof of purchase 

To initiate a return or exchange, please email us at info.qayem@gmail.com with 
your order number and reason for return or contact us on +201023353260 
Damaged or Defective Items 

If your order arrives damaged or defective, please contact us upon receiving it on 
+01023353260 Please include photos of the item and packaging so we can resolve the issue quickly. We will gladly replace the item or issue a full refund, including shipping costs, in cases of damage or error on our part. Please note: original shipping fees are non-refundable. 

Return Shipping 

● Customers are responsible for return shipping costs unless the item was 
damaged or incorrect. 
Non-Returnable & Final Sale Items 
Certain items are not eligible for return, including: 
● Sale or clearance items 
● Custom or personalized items 
● Gift cards 

Please note that we do not offer cash refunds for change of mind or accidental 
damage after delivery. Once an item is received in good condition, any damage 
caused afterward cannot be replaced or refunded, as our products are fragile and 
cannot be resold. 

Why We Have This Policy:

Our handmade pieces are crafted in limited quantities, and each one requires 
many hours of skilled work. This policy ensures we can keep creating while 
protecting the integrity of our products. We truly appreciate your understanding. 

Need Help?

We’re here to help! For any questions, contact us at  info.qayem@gmail.com or 
visit www.qayemhome.com.